Any unlocked iPhone XS or newer, Samsung Galaxy S20 or newer, or Google Pixel 3 or newer. We check this with you at checkout before you pay. If the eSIM will not install on a compatible phone, we fix it or refund it.
On first connection in Tunisia, not when you install it. Install at home as soon as it arrives; you have 180 days to make the first connection.
Yes. Your UK SIM stays in the phone. Turn off data roaming on it, leave it on for calls and texts, and the eSIM handles data. WhatsApp and iMessage carry on using your UK number.
Yes — Tunis, Hammamet, Sousse, Monastir, Mahdia, Djerba and the south, on the main Tunisian mobile networks. Coverage in the open desert is patchy on any network, including the locals' own SIMs.
Hotspot and tethering are included. One 10GB or 20GB eSIM can run the tablets and the kids' phones for maps and messages, though streaming on several devices eats data fast — buy one per phone if everyone wants their own.
We email you at 80% used with a one-tap link to a top-up plan. You can also check your balance any time on the Check my data page, no app needed.
If you bought it outright or finished your contract, it's almost certainly unlocked. If it came from a network provider recently, check their app or support pages for "unlocking" — most networks unlock free on request, though it can take a few days, so do it before you fly.
Any time before you fly — up to 6 months ahead. The clock only starts when the eSIM first connects to a network in Tunisia. Install at home on wifi, leave it switched off, and turn it on when you land.
No — one payment, and your plan simply expires when it's done. Nothing renews, there's no account, and there's nothing to cancel when you get home.
Both. There's a code box at checkout for any promo or referral code. And every order comes with a personal referral link (on your order page and in your eSIM email): friends get 10% off, and once they've bought we email you 15% off your next eSIM.
The eSIM is data-only — and in practice that covers everything: WhatsApp, FaceTime and Messenger calls all travel over its data for free. Your UK number still rings, but answering on your UK line abroad is billed at your network's roaming voice rates — so let it go to voicemail and call back over data.
The eSIM lives in one phone. A cellular smartwatch can't share it — but your watch works normally over Bluetooth next to your phone, and tablets or laptops can ride the phone's hotspot, which is included on every plan.
Friendly support by email, seven days a week — use our contact form and we'll get straight back to you. If your eSIM won't install on a compatible phone, we fix it or refund it.
Your balance is on the check my data page any time, no app needed. For anything else use the contact form — and the refund policy is one screen long.